FAQ

Step 1: Take clear photos of the product and packaging as proof.
Step 2: Contact our customer support at support@trendatshop.com or through WhatsApp within 24-48 hours of receiving the item.
Step 3: We will review the case and arrange for a replacement or refund based on our return policy.
Step 4: If eligible, we will schedule a pickup for the damaged/wrong item at no extra cost.
📌 Note: Products must be unused and in their original packaging for returns/exchanges.

Yes, but only within the first 24 hours after placing the order.
If your order is still processing, you can request a change or cancellation by contacting customer support.
If the order has already been shipped, cancellations won’t be possible, but you can request a return or exchange after delivery.
Custom-made or final-sale items may not be eligible for cancellations or modifications.
📌 Tip: Always double-check your cart before confirming an order to avoid cancellations!

Package Tracking” allows you to monitor the status of your order in real time from processing to delivery.
Once your order is shipped, you will receive a tracking number via email or SMS.
You can enter the tracking number on our website or the courier’s tracking page to see the estimated delivery time and current location of your package.
📌 Need help tracking your order? Contact support or check your TrendatShop account under “My Orders.” 

• Cash on delivery (COD).
• Electronic payment via credit cards and e-wallets.

Yes, cash on delivery is available in some governorates, and this will be confirmed upon completing the order.

Yes, all electronic payments are processed through encrypted and secure payment gateways to ensure customer data protection.

If the payment was made electronically and the order is canceled before shipping, the refund will be processed within 3-7 business days.

For Online Payments (Credit/Debit Card, Digital Wallets):

The payment is immediately deducted from your bank account once the order is confirmed.
You will receive an email confirmation with your order details and payment receipt.
For Cash on Delivery (COD):

No money is deducted in advance.
You will pay in cash to the courier when the order is delivered.
For Canceled or Failed Transactions:

If the payment fails, no money will be deducted from your account.
If you cancel an order before it is processed, your refund (if applicable) will be issued within 3-7 business days, depending on your bank.
📌 Need assistance? Contact customer support at support@trendatshop.com for payment-related inquiries. 

to pay with InstaPay:
At checkout, select Bank Transfer or InstaPay (if available).
You will receive the merchant’s payment details.
Open the InstaPay app, enter the amount, and complete the transfer.
Attach a screenshot of the payment confirmation and upload it directly to the payment verification section on our website.
Once verified, your order will be processed for shipping.
📌 Note: If InstaPay is not listed as an option at checkout, you can contact support@trendatshop.com to confirm alternative payment methods. 🚀